Be Serious & Have Fun

Be Serious

Truth be told, it's very difficult for me to conduct a seminar when the attendees refuse to get serious. My approach is to create an environment where people can pause, reflect, develop an idea, share the idea with another person, hear that person's ideas, and together create even more powerful ideas. However, when people can't stop joking and giggling the whole time it's very difficult to get much done. Fortunately for me I haven't been with a group like that for a very long time.

Recently, I've noticed a phenomenon that I'll call the "Life-Long Learner." At almost every keynote and seminar I've presented over the past six months, I've noticed one person in the room leaning forward with greater intensity than anyone else and taking notes more voraciously than anyone else. This person was always older than I am. He or she engaged with other people with greater focus than anyone else in the room.

After my presentation or during a break I invariably found out that this person is by far one of the most successful people in the room and is far more successful than I am. Four of these people were named Bob, Eric, Deb, and Jim. When I got a chance to talk with each of them in a one-on-one conversation, I asked what they were hoping to get out of the meeting. Each person essentially said, "I'm always looking for another idea. I want to get better at what I do. My organization still has a long way to go and I want to help it get better." Each time I walked away with a greater appreciation for the art of active learning. These great performers were serious about learning.

Have Fun

On the other hand, it's hard for me to be in a situation where people can't lighten up and have fun. When everyone has to act prim and proper every second and watch every syllable they state, I tend to back away. Funny stuff just happens every day. Look for the humor and enjoy it.

Several weeks ago I gave a keynote at 9 AM at a conference in Newport, Rhode Island. That night I was having dinner with several of the attendees at the big banquet. The speech went over well and I was feeling pretty good about myself. The waiter brought a great looking salad and a small white container that I thought contained a hot Thousand Island dressing. So with a real flourish I poured it over my entire salad.

The woman sitting next to me fell on the ground laughing. When she picked herself up and sat back down, I said, "What 's so funny?" With tears rolling down her cheeks, she said, "You just poured your tomato soup all over your salad." Then I started laughing. She said, "Don't say anything. No one will notice. Just knock over the soup bowl and I'll tell the waiter you accidently spilled it, and ask him to bring you another one." When the waiter brought a new salad and new soup, he leaned over and said, "Don't worry. A lot of people thought that was the salad dressing." Then I really laughed.

While I'm on the topic of embarrassing meals, here's one more. When my book first came out, a friend of mine helped to organize a book signing at The Book Stall in Winnetka, IL. After the signing she organized a private dinner for me with eight really high-level executives. As I was trying to make conversation with the CEO of a national company, I bit into my salad and found that I had a big piece of plastic in my mouth. I had never had a salad with a plastic holder in it. I tried to act as though nothing happened. When he took a bite of his meal, I quickly snatched the plastic piece out of my mouth and put it on my plate. Then about 25 minutes later I was talking to another high-level executive when I accidently reinserted the plastic back into my mouth. Only I can eat plastic at a high-level meeting, not once, but twice. I laughed all the way home that night.

One of the funniest moments in my seminars for me is when I ask the audience to take three minutes to write down six things they need to stop doing so they have the time and the energy to do the few things that will matter the most in improving their results. Usually this sparks some good conversations. However, almost every time something happens that makes me smile. Invariably one person won't write down anything to stop doing, but will check his or her BlackBerry or cell phone for messages during those three minutes. Then he or she says to the group, "I can't think of anything that I should stop doing." Usually I very politely and with a pretty straight face say, "How about adding, 'Don't check for messages during a meeting.'"

Two Powerful Books

Two books that come to mind on this topic of being serious and having fun are Big Russ & Me by Tim Russert and The Last Lecture by Randy Pausch. One man, Pausch, knows he's dying, and the other, Russert, did not know he was going to die. Yet these two men personify what I'm trying to get across in this issue. These are two of my favorite books and ironically I received each of them from my family on two different Father's Days.

Tim Russert was the most prepared interviewer I ever watched. His grasp of details led to some extraordinary and serious questions. However, he loved life and never took it too seriously. He was forever talking about his beloved Buffalo Bills and his family.

Randy Pausch did some extraordinary and serious work in the field of computer science for both Carnegie Mellon University and The Disney Company. Yet he talks a lot about Tigger and Eeyore from Winnie the Pooh fame.

I encourage you to read both of those books. They are great reminders that life is short, but everyday can be filled with seriousness and fun.

Coughlin Company Client Services

The Coughlin Company works with mid-size companies, and mid-size business units inside large corporations, to improve business momentum. If you want to learn more about our keynotes, organizational consulting, or executive coaching, please click this link.

Take care and have a great month,

New White Paper – Accelerate Your Strengths

On June 16th I gave a half-day seminar on “Accelerate Your Strengths: practical ideas to boost business momentum” for GE Capital. It was such an interesting project that I wrote a white paper for the group after the seminar based on what we talked about. In turn, that white paper was forwarded on to 7,000 GE employees. Consequently, I thought you might like to read the paper, except this version has all the references to GE taken out. Here is the link for the

Accelerate Your Strengths white paper: http://thecoughlincompany.com/accellerate_your_strengths.html

New Book, Find a Way to Win: Management Insights from Terry Michler, America's All-Time Winningest Soccer Coach

This book focuses on business lessons that can be learned from soccer. The foundation of the book is how Terry Michler used the powerful simplicity of Dutch soccer to win more games than any other U.S. coach in history.

On July 11th, the finals of the 2010 World Cup in South Africa between Holland and Spain was watched by more than 700 million people. While I was cheering for Holland at the beginning of the game, a major decision by their coach led me to learning a valuable lesson all over again.

Dutch soccer, which is highlighted in my book, is all based on extraordinary technical skill, efficiency, and precise attacking soccer. This is how a country with only 16 million people competes so extraordinarily well with the world's super powers in soccer including number-one ranked Brazil, whom they beat in the quarterfinals. However, in the World Cup finals Holland abandoned what made them great and instead focused on playing brutal, violent soccer. They wanted to intimidate Spain, and in the end they lost the game and the respect of so many people who love Dutch soccer. What happened and why did they do it?

They felt they couldn't compete with Spain if they allowed them to get into their normal passing game. So they consciously decided to physically attack the Spanish players with violent tackles all over the field. One Dutch player even shoved his metal cleats into the chest of a Spanish player. They received numerous yellow cards, a red card, and ridicule from the world-wide soccer press after the game.

What's the lesson to learn here for every business? Stay true to who you are. When the prize is close don't abandon what got you to be one of the best organizations in your industry. Too many companies in the past ten years have decided that what made them very, very good wasn't going to be enough to make them number one in their industry, and so they got away from their strengths. Big mistake.

I believe Holland will return to their traditional style of play, focus on precise, skillful, attacking soccer, and get away from their violent style of play. I think they learned a huge lesson. And hopefully every business that got away from its core strength in the pursuit of being bigger and more successful financially than anyone else in the industry will also return to its core and get back to winning again.

You can learn more about Find a Way to Win at http://thecoughlincompany.com/book_store.html

Republishing Articles

Each month my e-newsletter gets republished in approximately 20 blogs, on-line publications, and internal publications for businesses, universities, and not-for-profit organizations. If you would like to republish all or part of my monthly articles, please send me an e-mail at dan@thecoughlincompany.com with "Republishing Article" in the subject heading. I will send you the article in a word document. All I ask is that you include my name as the author of the article and a short paragraph at the end of the article about me with a link to my website.

Take care and have a great month!

Dan Coughlin

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